Ho letto incuriosita tutte le vostre disavventure con EasyJet e ho deciso di raccontarvi anche la mia ..sperando di poter trovare una soluzione :)
Ho ricevuto ieri sera..quando la stampa affermava che il traffico aereo si stava regolarizzando..questa email che chiaramente dice che il mio volo Catania-Parigi programmato a giugno è stat annullato a causa delle ceneri del vulcano islandesi...
E' una truffa? Controllando su "La mia prenotazione" sul sito Easyjet sembra tutto ok...
Ecco la mail..
URGENT – Your easyJet flight is CANCELLED - Ref. EGH6M34‏
Da: easyJet.com (DoNot.Reply@easyjet.com)
Inviato: martedì 20 aprile 2010 20.52.16
A: email rimossa
Flight Cancellation and Notification of Rights under EC Regulation No 261/2004
A volcano eruption in Iceland is pumping clouds of volcanic ash into the atmosphere. This is being blown towards UK airspace and will cause significant disruption to flights departing from and arriving in the UK on Tuesday 20 April 2010.
Safety is our number one priority and based on advice from the UK Met Office and Air Traffic Control any flights that pass through affected airspace have been cancelled. All airlines are affected by this unavoidable issue.
We are very sorry but your flights shown below have had to be cancelled due to the risk from volcanic ash in the atmosphere:
Booking Number: numero rimosso
Flight Date - Flight No. - Dept. Airport - Arriv. Airport - Dept. Time - Arriv. Time
08/06/2010 - 3886 - CTA - CDG - 15:10 - 18:00
We sincerely apologise for any inconvenience caused and would like to offer you either:
- A full refund of the cost of your flight and any directly related unflown sector within the same booking (if applicable), back to the original card your flight was paid with, OR
- A free transfer to another flight on the same route within 30 days of the original flight date.
This is in accordance with our obligations under EC Regulation 261/2004. For further information please visit our website at www.easyjet.com
Please remember you may also need to separately cancel other elements such as travel insurance, accommodation or car rental.
Once again we sincerely apologise for any inconvenience this unavoidable safety issue may cause.
easyJet Customer Experience Team